Help Centre

Frequently Asked Questions

Everything you need to know about shipping, exchanges, sizing, and caring for your Thoda Soft pieces.

Orders & Shipping

How long does shipping take? +

Orders are dispatched within 1–2 business days. Standard delivery across India takes 4–7 business days, and metro cities are usually a little faster.

Do you offer free shipping? +

Yes — shipping is free on all orders within India, with no minimum spend.

Do you ship internationally? +

Right now we ship within India only. International shipping is on the way — join our newsletter to be the first to know.

How do I track my order? +

Once your order ships, you’ll receive a tracking link by email and SMS. You can also use the Track Order link in the menu or your account page.

Returns & Exchanges

What is your return and exchange policy? +

We offer 7-day size exchanges from the date of delivery. Items must be unworn, unwashed, and have their original tags intact.

How do I request an exchange? +

Email us with your order number and the size you’d like, and we’ll guide you through the quick exchange process.

Are exchanges free? +

Your first size exchange within the 7-day window is free.

Can I get a refund? +

We offer size exchanges and store credit rather than refunds, unless an item arrives defective or incorrect — in which case we’ll make it right.

Sizing & Fit

What sizes do you offer? +

Every style in the capsule comes in inclusive sizing from XS to 3XL, designed to drape beautifully on every body.

How do I find my size? +

Each product page includes a Size & Fit guide. If you’re between sizes, size down for a closer fit or up for extra ease.

Do the dresses run true to size? +

Yes — our pieces are true to size with a relaxed, feminine drape.

Product & Care

What fabric are your pieces made from? +

Breathable fabrics — thoughtfully designed in India to look flawless and feel weightless.

How do I care for my dress? +

Machine wash cold on a gentle cycle, line dry, and warm iron if needed. Our cotton softens beautifully with every wash.

Payments & Checkout

What payment methods do you accept? +

We accept all major credit and debit cards, UPI, net banking, and popular wallets through our secure checkout.

Is checkout secure? +

Absolutely. Payments are processed through Shopify’s PCI-compliant, encrypted checkout — your details are always protected.

Can I modify or cancel my order? +

Contact us within 12 hours of placing your order and we’ll do our best to update or cancel it before it’s dispatched.

Need a little help? Let's figure it out together.

We’re happy to help. Reach out and our team will get back to you within one business day.

Talk to Us

Or keep browsing the capsule.